What Should I Expect After My Order is Placed?
Strictly Tool Boxes is committed to providing the highest quality customer service. Our customer service doesn’t end when your order is placed.
This guide details the typical post-order communications from StrictlyToolBoxes.com .
1. PLACE YOUR ORDER
Once your order is placed, your web browser will take you to a confirmation page with your order number listed at the top.
Please write the order number down in case the order confirmation email fails to arrive to you.
2. RECEIVE ORDER EMAIL
You will receive a detailed receipt in your inbox within seconds of placing your order online.
Please review this email, and be sure to check if your shipping address is correct.
If you did not receive your email, please contact us at:
3. SHIPPING NOTIFICATION EMAIL
You will typically receive your Shipping Notification Email within 1 – 2 business days after your order is completed.
Near the top of this email, you will find a link to your freight carrier’s website along with your tracking number. You will use this tracking number to schedule a delivery appointment. Do I Need a Delivery Appointment?
4. FREIGHT INSPECTION EMAIL
This will be the most important email you receive from StrictlyToolboxes.com.
This email will contain all the steps needed to properly inspect your toolbox for all types of freight damage.
Once opened, please click on the appropriate toolbox that matches your order.
Read through the instructions thoroughly to be properly prepared for when you freight carrier arrives.
5. CONFIRMATION PHONE CALL
You will receive a phone call from one of our staff members usually the day your toolbox ships.
They will go over any questions you may have about your order and will give you your local freight terminal phone number if it is available at the time.
6. TOOL BOX DELIVERY
If your order shipped via truck freight, YOU MUST call the freight carrier for a delivery appointment.
Follow the directions in your freight inspection instructions email, YOU MUST inspect the toolbox for any dents or damage upon delivery before signing.
7. CUSTOMER SERVICE REVIEW EMAIL
About a week after we ship your tool box, you will receive an email asking to review our customer service.
8. TOOL BOX REVIEW EMAIL
About a month after we ship your tool box, you may receive a second review email from us.
Please click the link in the email to leave a review for the tool box you ordered.
Select photo reviews may be eligible for a free gift bundle. Please inquire for details.